This Privacy Policy applies to the Customers only.

HplusU (hereinafter referred to as “the Company” / “we” / “us”) is committed towards protecting personally identifiable information including sensitive personal data (“Personal Information”) as would be collected by the Company from you in the course of your access to and use of the services provided by the Company through the HplusU mobile application and website (collectively referred to as the “Website”) and your creation of an account on the Website.

Company endeavours to collect, process and treat the Personal Information of its users in compliance with the provisions of the Information Technology Act, 2000 and the Information Technology (Reasonable Security and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“Data Protection Laws”).

This Privacy Policy represents the sole, authorized statement of the Company’s practices with respect to the collection of Personal Information through the Website and the manner of use of such information by the Company.

Please read this Privacy Policy carefully before proceeding, as by completing the registration process on the Website and/or by using the Website, you signify your agreement with this Privacy Policy. If you do not agree with the provisions of this Privacy Policy, then please do not access the Website and/or do not complete the registration process on the Website.

1. SCOPE OF THE PRIVACY POLICY

This privacy policy explains the data that the company, as part of routine business operations, obtains from you, saves, uses, and safeguards. This Privacy Policy's goal is to clarify and aid in your understanding of the different policies and practises that the Company constantly adheres to when gathering, storing, using, disclosing, or otherwise dealing with any Personal Information. This Privacy Policy will become enforceable as soon as you use the website for the first time if you use it in accordance with our terms and conditions.

In addition, the Website may include social media plug-ins and linkages to websites run by organisations other than the Company and created by people over whom the Company has no authority. The privacy policies of such third-party websites or social media platforms are not covered by this privacy statement. These additional third-party or social media websites might set their own cookies on your computer or electronic device, gather information, or ask for Personal Information. As a result, the Company disclaims any liability for the content or privacy policies of such websites.

Any summary of this privacy statement produced by third-party software or in any other way is not legally binding on the Company, is not to be relied upon as a replacement for this privacy statement, and neither supersedes nor modifies this privacy statement.

2. INFORMATION COLLECTED BY THE COMPANY

The Company primarily collects and stores the Personal Information, as would be provided by you in the course of creating your account as well as accessing and using the services provided by the Company through the Website. With regard to creating an account and registering on the Website, the Company would generally process your name, phone number, e-mail address, age, date of birth, medical prescription, medical status, medical reports history, medication history, account information like user name, password and device information like preferences, time zone, uploaded images, location data, etc.

Additionally, the Company and/or the third parties with whom the Company has contracted to provide services may gather certain anonymous information during your visit to the Website and use of the services made available through the Website from sources like server log files, cookies, and pixel tags.

When you access and use the services offered through the Website, the Company and/or third parties may compile information about your use of those services, including the buttons and options you click, the device you use to access the Website, the device's operating system, language, region, and time zone, mobile network information, etc.

Company utilises cookies or other similar software to track users' movements across the website and to gather demographic information about them. A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to a user’s browser from a website's computers and stored on user’s computer's/electronic device’s hard drive. An application can send its own cookies to user’s browser if user’s browser's/device preference settings allow it. You can change your privacy preferences regarding the use of cookies and similar technologies through your browser/device. You may set your browser/device to accept all cookies, block certain cookies, require your consent before a cookie is placed in your browser/device, or block all cookies. Blocking all cookies will affect your online experience and may prevent you from enjoying the full features of the Website.

The Company and/or third-party service providers and/or our partners may also use cookies to manage and measure the performance of advertisements displayed on or delivered through the Website. This helps the Company as well as service providers and partners to provide more relevant advertising.

Additionally, the company automatically receives and logs information from user devices, including the Internet Protocol (IP) address, on its web server. IP addresses are logged by the company for the management of this website and any related servers as well as for anonymous statistical analysis and service improvement.

3. PAYMENT RELATED INFORMATION

Please note that the Company does not access, store or keep any payment related data or information. All payment transactions happen using Secure Server Software through third party payment gateways and the Company does not have any control over the payment transactions, except for directing you to the payment gateway. Accordingly, the Company shall in no way be responsible or liable for any loss or damage due to any disclosure of your payment related information.

The Company hereby disclaims all its liability and shall in no way be liable or responsible for any loss or damage caused to you on account of intentional or unintentional disclosure of any Personal Information concerning your account and/or any information with respect to the online payment transaction using the credit card/debit card/cash card/net-banking/mobile wallet/UPI, etc. and/or the payment verification process.

4. USE AND DISCLOSURE OF COLLECTED INFORMATION

While you give the Company with any personal information through the course of accessing the Website or when utilising any services made available by the Company through the Website, the Company will use that information solely for the purposes of fulfilling your request.

The Company also retains the right to contact you and provide information tailored to your interests, such as banner ads, notices, service offers, communications, newsletters, SMS messages, etc., that is pertinent to your interests and Website usage.You voluntarily consent to receiving such information and messages by agreeing to the Terms and Conditions of Use and this Privacy Policy. In case you do not wish to receive such information and communications, then we request you to kindly unsubscribe/opt out of the receipt of such information and communications.

Company will not disclose your Personal Information unless the Company has received your permission or Company is required to disclose such Personal Information to comply with applicable laws and lawful requests by any governmental authorities.

In addition, the Company may record and share aggregate information of its users with selected clients, service providers and partners of the Company, without disclosing individual names or identifying information of the users of the Website. In the event that another company acquires all or substantially all of the assets of the Company’s business through a consolidation, merger, asset purchase or other transaction, the Company reserves the right to transfer all data (including any Personal Information) that is in its possession or under its control to such acquiring party and thereafter the privacy policy of such acquiring party shall govern all such data and any Personal Information that is transferred to the acquiring party.

5. SECURITY OF PERSONAL INFORMATION

The Company takes all reasonable steps to comply with the applicable laws to ensure that the Personal Information provided by you is stored in a secure environment protected from unauthorized access, modification, destruction or disclosure. To protect Personal Information against accidental or unlawful destruction, loss or modification and against unauthorized disclosure or access, the Company has implemented robust security practices and standards to guard your information. We have a comprehensive and well documented information security programme and information security policy that contains managerial, technical, operational and physical security control measures that are commensurate with the information assets being protected considering the nature of our business operations. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing. We use a secure server to store the information you give us when you use the Website or create an account on the Website and any Personal Information you provide us online is securely encrypted. Our standard and/or codes of best practices are certified/audited on a regular basis by independent auditor, duly approved by the Central Government. Company’s servers and workstations are protected by antivirus software which are updated from time-to-time to minimise the threats of any virus, malware or trojan attacks and are located in secure data facilities (with limited access) to further increase security.

While the Company strives to protect your Personal Information at all times, the Company cannot guarantee its absolute security and shall not be liable for any breach of security by an outside party. It is also important for you to protect against unauthorized access to your user name and password for your account and to your computer/electronic device. Be sure to sign off from your account on the Website in case you access your account from a shared computer/electronic device.

The Company would also like to caution its users about phishing attacks, wherein unscrupulous third parties seek to extract sensitive and confidential information from you by posing as a genuine website or by a sending an e-mail misrepresenting it to be from a genuine source. Please be careful while dealing with and/or responding to such e-mails. If you receive such a message claiming to be from the Company, then please do not reply to it and immediately bring it to our attention by contacting the Grievance Officer.

The Company does not sell, rent, loan, trade, lease or license any Personal Information collected from or provided by you.

6. ACCESS TO YOUR PERSONAL INFORMATION

For information collected through the Website, users can send an e-mail or letter to the Grievance Officer to:

Access Personal Information that the Website has collected from the user through your access to and use of the services provided through the Website; Correct any factual errors in such Personal Information; or Request to have your Personal Information reviewed and updated. To protect the privacy and security of our users, the Company will take reasonable steps to verify your identity before granting you access to your Personal Information that is collected and maintained by the Company. Your personal information shall be retained till such time as required for the purpose or required under the applicable law, whichever is later.

7. AMENDMENTS TO THE POLICY

Company reserves the right to effect revisions/modifications to this Privacy Policy, and any of its other policies or procedures concerning the treatment of information collected through the Website, without prior notice. Any changes to this Privacy Policy will become effective upon posting of the revised Privacy Policy on the Website. Access/use of the Website following the posting of such revised Privacy Policy would be deemed to constitute your acceptance of such revised Privacy Policy, then in effect.

8. PRIVACY SETTINGS

You being a user, you shall have limited access to the privacy settings. These settings help hide information you shall want to share with other users and/or the public. It totally depends on you to select the appropriate privacy settings. If you don’t agree with the available privacy settings and privacy statements, please stop using the Company Services.

9. CUSTOMER SERVICE

For any assistance or if you have any queries/questions regarding this Privacy Policy or the processing or the usage of information as provided by you or regarding your dealing with the Company Service or site, you may contact us at support@hplusu.com